Mole Valley - award winning help for those who need it

Few know that Mole Valley, through its division Mole Valley Life, offer inexpensive, useful and in some cases award winning services, to promote independence and dignity to our older and more vulnerable citizens living at home. They also work with Surrey on some interesting trials to assist the community.

The Mole Valley Life trusted advisors visit homes to advise and install equipment, which saves lives and keeps people safe. The equipment links to Care Call Assistants who support residents 24/7 365 days a year.

Best known are the Lifeline Alarm pendants, which MV Life monitor at many districts outside ours. They start at just £20.93 a month

Elderly residents wear a simple push button pendant. If activated, it alerts the Call Care Assistants who phone the house to check up on the person and then act accordingly. If they get no reply they investigate further.

The Fall Alarm is an upgrade to this service, with a 200m range, available as a bracelet or pendant, which can be worn in the proximity of the house.

If a person falls Mole Valley First Responders, who are trained in basic First Aid by the Ambulance Service get here within the hour - much faster than any Ambulance! The patient is then prioritised if they need hospital care.

The Go!GPS Alarm is even more sophisticated, as this allows lone workers or Lifeline users to be tracked outside the home and it comes with a fall alarm. If the alarm goes off - a GPS message to pinpoint their location is sent to the team at Mole Valley.

Still being trialled in partnership with SurreyCC, but already award winning, Enabling You Technology motion monitors track the regular patterns of housebound residents and inform the Call Care Assistants of any anomalies of behaviour, who follow the alert up. These AI programmed monitors are already providing much appreciated assurance to Carers.

The Call Care Assistants can also make regular check-in calls to chat with housebound residents, and those that could wander can be issued with a Trust ID bracelet, that has the Call Centre number on it so if they get lost anyone can see the bracelet and call our team.

Older people can get taken in by nuisance calls, so the team, using anti-nuisance call equipment provided for free from Trading Standards, the team can install this system that only allows known callers to ring.

Through the Fairfield Centre in Leatherhead, Mole Valley Life offers help to the elderly. The Centre offers classes, entertainment, café and a home cooked meal 5 days a week, the prices of which are even more affordable if residents pay a tiny membership fee!

For contact: send a text to 07771 576411, call 01372 376058 or email mvlife@molevalley.gov.uk

There are areas of Mole Valley that can still get home cooked via Meals on Wheels - provided through Elmbridge Council. They are only available from Effingham up to Leatherhead, but our centre's meals are cheaper and the company comes free!

The Conservatory Club at the centre is run by the Mid Surrey Dementia Trust, it offers residents with early stage Dementia a happy place to go for a day rate of only £24 including all meals.

Mole Valley Transport

Mole Valley Life also run Community Transport for the vulnerable unable to use public transport (was called Dial a Ride). This pre booked membership service with helpful drivers offers a fully assessible assisted service door to door at a reasonable fee, in comfortable special adapted buses. Elderly or Disabled book 7 days in advance.

For contact: visit molevalleylife.co.uk/mobile, call 0300 123 7749 Monday - Friday 9am-4pm or send a text 0771 567411

Mole Valley Life also operate the new SurreyCC on demand electric bus service which should extend into Mole Valley's Rural Areas when charge points are installed. Called Surrey Connect, these are for everyone - not just the elderly.

The trial of 2 electric mini buses (one with a lift for a baby buggy or lightweight wheelchair) run across Northern Mole Valley as a pre-booked hop on hop off inexpensive service from A-B or to connect into other public transport. This is a bus service to get you to B before the time required, but the minibuses are shared, with users needing to watch out for text confirmation on pick up times at their pick up spot as they can change.

That service is mutating but it is going well.

Booking and information is on surreycc.gov.uk/molevalleyconnect